Booking conditions - Into the North

Updated 21/10-2025

These booking conditions apply to all tours and activities offered by Into The North in Lofoten. By making a reservation, you confirm that you have read, understood, and accepted these terms.

1. Booking Confirmation

  • Your booking is confirmed once you receive written confirmation from Into The North after booking has been received.

  • Payment will be obligated at the begining of each tour.

  • At that point, Into The North is responsible for delivering the booked service, and you are financially responsible for the order.

  • By booking, you confirm that you are authorized to accept these terms on behalf of yourself and any travel companions in your group.

  • You are responsible for ensuring that all details in the booking are correct and that your travel companions are informed about the booking and any updates.

2. Cancellation Policy

  • If Into The North cancels a tour due to weather, safety, or unforeseen circumstances, you will receive a full refund.

3. Complaints

  • Any complaints must be submitted in writing to Into The North within 5 days of the activity.

  • Complaints submitted after this deadline cannot be considered for financial compensation.

4. Liability

  • Into The North holds liability insurance as required.

  • All participants are required to have valid personal travel insurance.

  • Into The North is not responsible for losses, delays, or additional costs caused by events beyond our control (e.g. strikes, illness, accidents, weather, or other force majeure events).

  • We are not liable for personal belongings brought on the tour, such as bags, cameras, phones, or clothing.

5. Our Responsibility

  • Into The North may adjust or cancel tours and programs due to weather or safety concerns.

  • If a tour is cancelled by us, a full refund will be issued.

  • The main form of communication will be the email address provided at booking, so please check your inbox regularly for updates.

6. Customer Responsibility

  • Participants are responsible for ensuring they are physically and mentally fit to join the booked activity.

  • All participants must follow the safety rules and instructions provided by our guides.

  • Into The North reserves the right to deny participation or remove participants from a tour if they:

    • pose a safety risk to themselves or others,

    • fail to follow guide instructions, or

    • behave in a way that disrupts or causes discomfort to other participants.

  • If participation is denied or interrupted due to such circumstances, no refund will be issued.

  • If a participant chooses to leave a tour early, no refund will be given.

7. Disputes

  • Any disputes between the customer and Into The North shall be handled under the jurisdiction of local Norwegian courts where Into The North is registered.